Studies tell us 70 % of mistakes in the workplace are a direct result of poor communication!

Business professionals must have rules and tools for communicating effectively. Leaders need a firm foundation in listening mechanics, conflict resolution, and political acumen (Managing up, Leading Down). Every leader must develop these communication skills, or face considerable hardship navigating organizational life, its stressors, and the unique demands inherent in leading others.

Learning Objectives

• Define, distinguish, and formulate crucial active listening skills
• Define leadership styles of communication
• Describe and analyze skills needed for “Managing Up, Leading Down” for political acumen, agenda/decision-making, and employee engagement
• Identify methods for dealing with difficult people and resolving conflict on the job